Returns Policy
We offer a straightforward and hassle-free returns policy to ensure your peace of mind:
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30-Day Return Policy: If you’re not entirely satisfied with your purchase, you have 30 days from the date of delivery to return the item(s) for a refund or exchange.
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Unused and Unopened Items: To be eligible for a return, items must be unused, unopened, and in their original packaging.
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Proof of Purchase: Please ensure you have proof of purchase, such as a receipt or order confirmation, when initiating a return.
How to Initiate a Return
To initiate a return or exchange, follow these steps:
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Contact Our Support Team: Reach out to our customer support team via email at [insert email] or through our contact page to request a return authorization and receive further instructions.
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Package Your Item: Safely package the item(s) in their original packaging, ensuring they are securely protected during transit.
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Return Shipping: You will be responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service for your return.
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Processing Time: Once we receive the returned item(s), our team will inspect them. Please allow a reasonable processing time for refunds or exchanges to be processed.
Warranty Information
Many of our products come with manufacturer warranties. For specific warranty information related to a product, please refer to the product’s documentation or packaging. If you encounter any issues with a warranted item, please contact us, and we will guide you through the warranty claim process.
Contact Us
If you have any questions or need assistance with a return or warranty claim, our dedicated customer support team is here to help. Please don’t hesitate to reach out to us at [insert contact information].
Thank you for choosing SERYALDA. Your satisfaction is our priority!